Operational systems & automation
Reading what came in. Working out what the job is. Chasing what's missing. Pricing it, booking it, invoicing it, chasing the money. None of it is billable, and all of it has to happen before you get paid. We build the layer that carries it, so the same team absorbs more work and nothing quietly falls through.
Intake, quoting, scheduling, voice and invoicing — five systems running a licensed contractor's operation in production today, against real customers and real money. Not a prototype, not a demo.
What we build
A business rarely needs one new tool. It needs the things it already runs on to start talking to each other, and the repetitive judgment in between to stop landing on a person.
The route a job takes through your business, running unattended. When a step fails it reports itself, instead of failing silently and surfacing three weeks later as an invoice nobody sent.
Classifying enquiries that arrive as free text, reading documents, voice agents that answer and qualify a call at two in the morning, and multi-agent systems for decisions with competing constraints. Applied where it removes real work, never for its own sake.
Accounting, CRM, calendars, telephony, inventory and field tools connected properly, so the invoice matches the job matches the quote. Correct tax treatment, and no duplicate customers accumulating forever.
Portals that let a customer approve and track their own job without phoning the office, and technician apps that keep working with no signal and sync when it returns.
Where we go deep
The honest version: the underlying work (intake, pricing, dispatch, invoicing, follow-up) is close to universal, and we have built it for businesses that look nothing alike.
Where the depth actually is, is field service and the licensed trades. Work that arrives unstructured, gets priced with judgment rather than from a menu, is dispatched to crews, and is constrained by codes that change underneath you. That is where we have gone furthest, and where knowing the domain is worth more than knowing the tools.
Selected work
Described with the parts that went wrong left in, because that is the part worth reading.
Licensed trade
Enquiry to paid invoice for a licensed electrical contractor. Intake in two languages, a quoting engine built on the actual electrical code, dispatch, an offline technician app, and accounting closing the loop.
Voice
Receptionist, outbound qualifier, follow-up closer and a customer line, on live telephony. A call becomes a structured job in the same shape as a web form, or you have bought an expensive answering machine.
Multi-agent
A constrained multi-agent system for product formulation. Nine specialists bid against a 42g physical budget, a locked state object records every concession, and a red team attacks the result before it ships.
Approach
So we don't start with one. We start by establishing whether there is a case at all, and you own the answer either way.
You walk us through how a job travels through your business today. We tell you whether there is anything here worth doing. Sometimes the answer is no, and that is a useful half hour too.
One week mapping where the work actually stalls and what each stall costs you over a year, with a scope document and a phase plan at the end. It comes off the build if you go ahead, and you keep the document either way.
Phases are quoted once the diagnostic is done, and approved one at a time. Each is usable on its own, so stopping after any of them still leaves you something that works.
Including when automation is the wrong answer, when the fix is a process change rather than software, and when a job is too small to be worth paying us for.
Founder
My background is actuarial: take a domain governed by hard rules and uncertain outcomes, quantify it honestly, and produce a number you can defend. Two habits came out of that and shaped everything since. Assumptions get sourced rather than inherited, and the working is shown, because a number nobody can audit is an opinion wearing a decimal point.
Building software was not a change of subject. A quoting engine is an actuarial problem with a user interface.
Read the founder note, including where I am based and why it works.
Chaudhry Shafan Arshad
Contact
A whiteboard is a perfectly valid answer. If there is something worth fixing we will show you where it is, and if there isn't we will say so. One conversation is enough to find out which.